Contact us
Contact Us
We're Here to Help
Thank you for choosing KRISHNEXA.
Whether you have a question about a product, need help with an order, want to know about shipping or tracking, or require assistance with a return or refund, our customer support team is here to help.
For faster assistance, please keep your Order Number handy when contacting us regarding an existing order.
Get in Touch
Email Support
You can email us regarding:
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Product-related queries
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Order status
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Shipping and delivery
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Tracking information
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Order cancellation
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Damaged, defective or incorrect products
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Returns, replacements and refunds
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Payment-related concerns
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General customer support
Please mention your Order Number in your email whenever your query relates to an existing order.
Call Us
Customer Support:
0657-4506627
You can contact our support team for assistance with your order or other store-related queries.
If we're unable to address your call immediately, you may email us with your contact details and order information so that your concern can be reviewed.
Contact Form
You can also send us a message directly through the KRISHNEXA Contact Form.
Please provide:
Name
Email Address
Phone Number
Order Number — if applicable
Subject
Message
For an order-related issue, please provide sufficient information about your concern so that our team can assist you efficiently.
Order & Delivery Support
Orders usually arrive within 4–7 business days.
Shipping time may vary depending on the product, demand, delivery location, courier serviceability and other logistical factors.
Tracking information is usually generated or provided within 24 hours, subject to order processing and courier availability.
If you have not received your order confirmation within 12 hours of successfully placing an order, please contact us.
Return & Refund Support
KRISHNEXA offers a 5-Day Return & Refund Policy, subject to the applicable terms, eligibility requirements and exclusions.
If you receive a damaged, defective or incorrect product, or experience another eligible issue with your purchase, please contact us within 5 days of delivery.
When contacting us, please provide:
Order Number
Description of the issue
Relevant photographs or video, where required
Our team will review your request and assist you in accordance with the applicable Return & Refund Policy.
Free Shipping Across India
Yes — shipping is FREE across India, subject to delivery serviceability and our applicable Shipping Policy.
Our Registered Address
KRISHNEXA
An initiative of Vyom Retail Ventures
Retail Division of Vermaverse OPC Private Limited
Registered Address:
G3, 1st Floor, Sarala Complex
Kadma Market
Jamshedpur, Jharkhand
India – 831005
KRISHNEXA primarily operates through an online e-commerce model.
About Our Business
KRISHNEXA is the revamped and evolved version of Krishna Mart, the earlier e-commerce initiative of Vyom Retail Ventures.
Vyom Retail Ventures is the retail division of Vermaverse OPC Private Limited.
Our business lineage is:
Vermaverse OPC Private Limited
↓
Vyom Retail Ventures
↓
Krishna Mart
↓
KRISHNEXA
With KRISHNEXA, we are carrying this e-commerce journey forward with a refreshed identity and a focus on convenient, customer-oriented online shopping.
Customer Support at a Glance
Email: contact@krishna-mart.com
Phone: 0657-4506627
Typical Delivery: 4–7 Business Days
Tracking Information: Usually within 24 Hours
Return & Refund Request: Within 5 Days of Delivery
Shipping: FREE Across India
Location: Jamshedpur, Jharkhand, India
A Small Security Reminder
For your protection, KRISHNEXA will never require you to disclose confidential banking credentials such as your UPI PIN, ATM/Debit Card PIN, internet-banking password or OTP to customer-support personnel.
Please use the contact information displayed on our official store when seeking assistance.
KRISHNEXA
Everyday Essentials for a Better You.
Shop Simply • Choose Confidently • Live Better
An initiative of Vyom Retail Ventures
Retail Division of Vermaverse OPC Private Limited