Refund policy

RETURN & REFUND POLICY

Effective Date: 26th July 2026

Krishna-Mart – Return & Refund Policy

At Krishna-Mart, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded. By placing an order through https://krishna-mart.com, you agree to the terms of this policy.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product.

  • The product delivered is missing parts or accessories.

  • The product is significantly different from its description on our website.

Return requests must be initiated within 7 days from the date of delivery unless a different return period is specifically mentioned on the product page.

2. Non-Returnable Items

The following products are generally not eligible for return or refund unless they are damaged, defective, or incorrectly delivered:

  • Personal care and hygiene products.

  • Cosmetics and beauty products that have been opened or used.

  • Innerwear, lingerie, socks, and similar intimate wear.

  • Perishable goods, food items, and beverages.

  • Customized or personalized products.

  • Gift cards and digital products.

  • Products marked as "Non-Returnable" on the product page.

3. Conditions for Return

To qualify for a return, the product must:

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, tags, labels, manuals, warranty cards, and accessories.

  • Not show signs of misuse, damage caused by the customer, alteration, or improper handling.

Krishna-Mart reserves the right to reject any return that does not meet these conditions.

4. Return Process

To initiate a return:

  1. Contact our customer support within the eligible return period.

  2. Provide your Order Number and the reason for the return.

  3. Attach photographs or videos (if applicable) showing the issue.

  4. Upon approval, instructions for pickup or self-shipping will be provided.

Return requests are subject to verification and approval.

5. Replacement Policy

Where applicable, Krishna-Mart may offer a replacement instead of a refund for:

  • Damaged products.

  • Defective products.

  • Wrong items delivered.

  • Missing parts or accessories.

Replacement is subject to product availability.

6. Refund Policy

Once the returned product is received and successfully inspected, eligible refunds will be processed.

Refunds will generally be credited within 7–10 business days after approval through the original payment method.

If the original payment method is unavailable, Krishna-Mart may process the refund through another legally permissible method.

Shipping charges, gift wrapping charges, COD charges, or other service fees are generally non-refundable, unless the return is due to an error by Krishna-Mart or the seller.

7. Order Cancellation

Before Shipment

Orders may be cancelled before shipment by contacting customer support. Approved cancellations will be refunded to the original payment method.

After Shipment

Once an order has been shipped, cancellation may not be possible. Customers may instead request a return if the product is eligible under this policy.

8. Return Shipping

If the return is due to:

  • A damaged product,

  • A defective product,

  • An incorrect item sent by Krishna-Mart or the seller,

Krishna-Mart will bear the return shipping cost.

For returns requested for reasons other than the above (where permitted), return shipping costs may be borne by the customer.

9. Inspection and Rejection of Returns

Returned products will be inspected upon receipt.

A return or refund request may be rejected if:

  • The product has been used or damaged by the customer.

  • Original packaging, accessories, or tags are missing.

  • The return request is made after the applicable return period.

  • The product falls under the non-returnable category.

10. Fraud Prevention

Krishna-Mart reserves the right to refuse returns, replacements, refunds, or restrict future purchases in cases involving suspected fraud, abuse of the return policy, or repeated unreasonable return requests.

11. Force Majeure

Krishna-Mart shall not be liable for delays in processing returns or refunds caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, technical failures, or other force majeure events.

12. Governing Law & Jurisdiction

This Return & Refund Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute arising out of or relating to this policy, any purchase made through Krishna-Mart, or the use of this website shall be subject to the exclusive jurisdiction of the competent courts at Jamshedpur, Jharkhand, India.

13. Changes to this Policy

Krishna-Mart reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on this website.

Contact Us

Krishna-Mart

Website: https://krishna-mart.com

Email: contact@krishna-mart.com

Phone: +91-6574506627

Registered Office:

G3, 1st Floor, Sarala Complex,
Kadma Market,
Jamshedpur, Jharkhand – 831005,
India

© 2026 Krishna-Mart. All Rights Reserved.

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