FAQs
Frequently Asked Questions (FAQ)
Welcome to the KRISHNEXA Help & FAQ section.
Here you'll find answers to common questions about KRISHNEXA, our background, ordering, payments, shipping, delivery, tracking, returns, refunds and customer support.
ABOUT KRISHNEXA
Q. What is KRISHNEXA?
A. KRISHNEXA is an online e-commerce store focused on making everyday shopping simple, convenient and accessible.
We offer thoughtfully selected products across relevant categories such as home, lifestyle, personal care, wellness and other everyday-use needs.
Our focus is on:
Useful Products • Convenient Shopping • Everyday Value • Responsive Support
Q. Is KRISHNEXA related to Krishna Mart?
A. Yes.
KRISHNEXA is the revamped and evolved version of Krishna Mart.
Krishna Mart was earlier introduced as an e-commerce initiative of Vyom Retail Ventures, the retail division of Vermaverse OPC Private Limited.
As the initiative evolved, it was reimagined as KRISHNEXA with a refreshed brand identity and an evolving approach to online retail.
Krishna Mart → KRISHNEXA
A refreshed identity. An evolving shopping experience.
Q. Who operates KRISHNEXA?
A. KRISHNEXA operates as an e-commerce initiative under Vyom Retail Ventures, the retail division of Vermaverse OPC Private Limited.
Our organisational lineage is:
Vermaverse OPC Private Limited
↓
Vyom Retail Ventures — Retail Division
↓
Krishna Mart — Earlier E-commerce Initiative
↓
KRISHNEXA — Revamped E-commerce Store
Q. What is Vermaverse OPC Private Limited?
A. Vermaverse OPC Private Limited is the parent company behind KRISHNEXA's organisational ecosystem.
Through its divisions and initiatives, Vermaverse develops focused ventures across different areas of business and digital enterprise.
Vyom Retail Ventures represents its retail division, under which KRISHNEXA continues the company's evolving e-commerce journey.
Q. Is KRISHNEXA an online store?
A. Yes.
KRISHNEXA primarily follows an online e-commerce model, allowing customers to browse products, review product information and place orders digitally.
ORDERS & SHOPPING
Q. How do I place an order?
A. Shopping with KRISHNEXA is simple:
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Browse our available products and collections.
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Select the product you wish to purchase.
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Choose the applicable size, variant, quantity or other available option.
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Add the product to your cart.
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Proceed to checkout.
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Enter your contact and delivery details.
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Select an available payment method.
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Complete your order.
Once your order has been successfully placed, you should receive an order confirmation.
Q. Will I receive confirmation when I place my order?
A. Yes.
Customers should receive an order confirmation after successfully placing an order.
If you do not receive confirmation within 12 hours, please contact KRISHNEXA Customer Support.
Before contacting us, please also check that the email address or phone number entered while placing the order was correct and check your email's spam/junk folder where applicable.
Q. Do I need an account to shop at KRISHNEXA?
A. The account and checkout options currently available will be displayed on the KRISHNEXA website.
Please follow the applicable instructions displayed during checkout.
Q. How do I know if a product is available?
A. Current availability is displayed on the relevant product page.
Products, quantities and variants are subject to availability and may change depending on stock and demand.
Q. Can I change or cancel my order?
A. If you need to change or cancel an order, please contact KRISHNEXA Customer Support as soon as possible.
Whether the requested change or cancellation can be completed will depend on the order's current processing or shipping status and our applicable Cancellation Policy.
PAYMENT
Q. What payment methods does KRISHNEXA accept?
A. The payment methods currently available for your purchase will be displayed during checkout.
Availability may depend on the order, payment service provider and other applicable conditions.
Q. Is it safe to make an online payment?
A. Customers should make payments only through the payment options provided through the official KRISHNEXA checkout.
For your security, never share your OTP, PIN, password, CVV or other confidential banking credentials with anyone claiming to represent KRISHNEXA.
Q. What should I do if my payment is deducted but my order isn't confirmed?
A. Please avoid making repeated payments immediately.
Check your payment and order status first. If the issue remains unresolved, contact KRISHNEXA Customer Support with the relevant transaction and order information so that the matter can be reviewed.
SHIPPING & DELIVERY
Q. Is shipping really FREE?
A. Yes!
KRISHNEXA provides FREE SHIPPING across India.
Free shipping is subject to delivery serviceability and the applicable Shipping Policy.
Q. How long will it take for my order to arrive?
A. Orders will usually arrive within 4–7 business days.
Actual shipping and delivery times may vary from product to product depending on:
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Product availability
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Product demand
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Shipping destination
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Courier serviceability
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Order processing
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Logistics conditions
Any estimated delivery date should therefore be treated as an estimate rather than a guaranteed delivery date unless specifically stated otherwise.
Q. Where does KRISHNEXA deliver?
A. KRISHNEXA delivers across serviceable locations in India.
Delivery to a particular PIN code or location is subject to courier and logistics serviceability.
Q. How long will it take to receive a tracking number?
A. Tracking information is usually generated or provided within 24 hours, subject to order processing and courier availability.
Once available, tracking details will be communicated through the applicable contact details associated with your order or through the order-tracking facility available on the store.
Q. How can I track my order?
A. Once tracking information has been generated, you can use the provided tracking details or the applicable order-tracking facility to follow your shipment.
If you have not received tracking information within the expected period, please contact KRISHNEXA Customer Support.
RETURNS, REFUNDS & REPLACEMENTS
Q. Do you provide a refund or return if I face an issue with a product?
A. Yes.
KRISHNEXA has a simple 5-Day Return & Refund Policy.
If you experience an eligible issue with your purchase, please contact us within 5 days of delivery.
Return, refund or replacement eligibility is subject to the terms, conditions and exclusions specified in our applicable Return & Refund Policy.
Q. Can every product be returned?
A. Not necessarily.
Return eligibility may depend on:
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Product category
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Condition of the product
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Reason for return
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Hygiene or safety considerations, where applicable
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Whether the product has been used, damaged or altered
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Other conditions stated in the applicable Return & Refund Policy
Please review the product information and KRISHNEXA Return & Refund Policy before submitting a request.
Q. What should I do if I receive a damaged, defective or incorrect product?
A. Please contact KRISHNEXA Customer Support as soon as possible and within the applicable 5-day return period.
Please provide your order details and, where requested, clear photographs or video showing the issue.
Our team will review your request and assist with an appropriate resolution in accordance with the applicable Return & Refund Policy.
Q. What if I simply have a problem with something I purchased?
A. Tell us.
Customer satisfaction is important to KRISHNEXA. If you experience an issue with your purchase, contact our support team and explain the problem.
We'll review the matter and help identify an appropriate resolution in accordance with our applicable policies.
Q. How are refunds processed?
A. Once a refund request has been reviewed and approved as eligible, it will be processed according to the KRISHNEXA Return & Refund Policy and applicable payment arrangements.
The time required for the refunded amount to appear may also depend on the payment service provider, bank or financial institution involved.
PRODUCTS & PRODUCT INFORMATION
Q. Where can I find product specifications?
A. Product-specific information is provided on the relevant product page.
Customers should carefully review the product description, specifications, size or variant information, usage instructions and other relevant details before placing an order.
Q. Are product images exactly the same as the product I will receive?
A. We aim to represent products as accurately as reasonably possible.
However, packaging, labels, shades, presentation or other minor visual details may occasionally vary because of manufacturer updates, production changes or differences in screen/display settings.
Please refer to the applicable product description and specifications when making your purchase decision.
Q. How should cleaning, wellness or personal-care products be used?
A. Always follow the instructions, ingredients information, warnings and precautions provided on the individual product page, product label or manufacturer's packaging.
Products should only be used for their intended purposes.
For wellness-related products, information available through KRISHNEXA should not be considered a substitute for professional medical advice, diagnosis or treatment where professional healthcare advice is required.
PRIVACY & SECURITY
Q. How does KRISHNEXA handle my personal information?
A. Customer information is handled in accordance with the applicable KRISHNEXA Privacy Policy and legal requirements.
Please review our Privacy Policy for more information regarding the collection, processing, use and handling of personal information.
Q. Will KRISHNEXA ever ask me for my OTP or banking PIN?
A. No.
You should never share your:
OTP • ATM/Debit Card PIN • UPI PIN • Internet Banking Password • Other confidential banking credentials
with anyone.
If you receive a suspicious communication claiming to represent KRISHNEXA, please contact us through our official customer-support details.
COMPANY & CONTACT INFORMATION
Q. Where is your company located?
A. KRISHNEXA operates under Vyom Retail Ventures, the retail division of Vermaverse OPC Private Limited.
Company Registered Address:
G3, 1st Floor, Sarala Complex