Shipping & Delivery Policy

Last Updated: 22 September 2026

At KRISHNEXA, we aim to make your shopping experience simple and convenient from the moment you place your order until it reaches you.

This Shipping & Delivery Policy explains our shipping charges, estimated delivery timelines, order processing, tracking and what you can do if you experience a delivery-related issue.

1. Free Shipping Across India

Yes — Shipping is FREE across India.

KRISHNEXA does not charge customers a standard shipping fee for orders delivered to serviceable locations within India.

Delivery remains subject to courier/logistics serviceability at the customer's delivery address or PIN code.

If any exceptional delivery charge is applicable to a particular product or service in the future, it will be clearly disclosed before the customer completes the purchase.

2. Estimated Delivery Time

Orders usually arrive within:

4–7 Business Days

The delivery period is an estimate and may vary from product to product depending on factors including:

Product availability
Product demand
Order processing
Customer's delivery location
PIN-code serviceability
Courier/logistics partner
Public holidays
Weather conditions
Transportation disruptions
Other circumstances beyond our reasonable control

Business days generally exclude Sundays and applicable public holidays.

The 4–7 business-day timeline should therefore be treated as our usual estimated delivery period and not as an absolute or guaranteed delivery date.

3. Order Processing

After an order is successfully placed, it goes through the applicable order-processing and fulfilment procedure.

Customers should receive an order confirmation after successfully placing an order.

If you do not receive your order confirmation within 12 hours, please contact KRISHNEXA Customer Support.

Before contacting us, please check:

Whether the email address or phone number entered during checkout is correct
Your email spam/junk folder, where applicable
Whether the payment/order was successfully completed

4. Order Tracking

Tracking information is usually generated or provided within:

Up to 24 Hours

This timeline may depend on order processing, fulfilment and courier availability.

Once tracking information becomes available, it may be communicated through the email address, mobile number or other applicable contact details associated with your order, or made available through the relevant order-tracking facility.

Please note that tracking information may sometimes take additional time to become active on the courier partner's tracking system after a tracking number has been generated.

5. Where Do We Deliver?

KRISHNEXA ships to serviceable locations across India.

Delivery availability depends on whether our applicable courier or logistics partner services your delivery location/PIN code.

There may be certain locations where delivery is temporarily or permanently unavailable due to logistical or serviceability limitations.

6. Please Provide an Accurate Delivery Address

Customers are responsible for providing complete and accurate shipping information while placing an order.

Please ensure that you provide:

Recipient's full name
Complete delivery address
House/Flat/Building details
Street/Locality/Landmark, where applicable
City
State
Correct PIN code
Active mobile number

Incorrect, incomplete or inaccessible delivery information may result in delays, unsuccessful delivery attempts or return of the shipment.

7. Can I Change My Shipping Address?

If you need to change your shipping address after placing an order, please contact KRISHNEXA Customer Support as soon as possible.

We will try to assist where reasonably possible.

However, once an order has been processed, packed, handed over to a courier or dispatched, it may not be possible to change the delivery address.

Address-change requests therefore cannot be guaranteed.

8. Delivery Attempts

The courier/logistics partner may contact you or make delivery attempts at the address provided with your order.

Please ensure that:

The provided mobile number remains active
Someone is available to receive the shipment where required
The delivery address is accessible

If a shipment cannot be delivered because of repeated unsuccessful delivery attempts, an incorrect/incomplete address, customer unavailability or another delivery-related reason, the shipment may be returned.

Any subsequent action will be handled according to the circumstances of the order and applicable KRISHNEXA policies.

9. Delivery Delays

Although most orders are expected to arrive within 4–7 business days, delays may occasionally occur.

Possible reasons include:

High product demand
Courier network congestion
Remote or difficult-to-service locations
Weather or natural events
Public holidays
Transportation disruption
Operational issues
Regulatory or local restrictions
Other circumstances outside our reasonable control

If your order is delayed beyond the expected period, please check the available tracking information first.

If you still require assistance, contact KRISHNEXA Customer Support.

10. Multiple Products in One Order

If an order contains more than one product, the products may, where applicable, be processed or shipped separately.

As a result, different products from the same order may arrive in separate packages or at different times.

Where separate tracking information is generated, customers may receive more than one tracking number.

11. Damaged Package or Product

If you receive a package or product that appears damaged, please document the condition of the shipment and product as soon as reasonably possible.

Where relevant, retain:

Product
Original packaging
Shipping label
Invoice/order details
Clear photographs
Unboxing or other relevant video, where available

Please contact KRISHNEXA Customer Support within the applicable 5-Day Return & Refund Policy period if you receive a damaged, defective or incorrect product.

Eligibility for return, replacement or refund will be determ